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Review 4/25/2008
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I ordered a long white coat from Mensusa.com on the 10th. It was said on their site that the item aships within a few days. 10 days later it still didnt arrive. So I did something I SHOULD have done before I placed my $149.00 order with them...I checked the BBB for their status...Yeah, it didnt look good (As I'm sure you know if you're reading this) I E-mailed them asking about the status...No response. So I called them to find the status of my order. They said it had already shipped and it would arrive in 3 days (It did arrive 3 days later shipped with 3 day shipping, and shipped AFTER I had called, not before) So I get it, and WHOA was I Disappointed. It was a cheap polyester suit. The coat I saw was a long trench coat length suit, and said 100% wool on the page. This was a zoot suit that didnt even come below my knees and was 100% polyester. AND another shady thing was their return policy on their site says 100% money back guarantee. But the slip of paper they sent with my cheep knock off polyester suit said that they would only refund it if the item was "Misrepresented" But I thought it's not the same cut, OR the same material as advertised. Surely that's misrepresented. I called them and said that I had a problem with my order, and proceeded to tell the guy on the other line what my issue was, he said "Can I put you on hold sir"? I said "Sure" and he hung up......So I called back and said "Look on your website it says that the material is wool, and it's actually 100% polyester. He said "Where does it say that"? I replied "On the item page" He said "Oh thats just a template, every item has the wool logo on it's page. It doesn't mean it's wool" Confused I said "But it's the only description for material on the page, we people are bound to think that the item is wool". He chuckled and said "If you look at our competitors you will see that that coat is ONLY made in polyester". I replied "How am I suppose to know that if you have the page saying it's wool and nothing else." Then I replied "Also the cut of the collar is different, and the length is way too short. It is not the coat pictured, and so since it was misrepresentes, Can we just do the refund and everyones happy?" He again chuckled "No sir the item was not misrepresented. If it were, then I could but since it wasn't, I can't" Confused and utterly amazed that this was happening I responded "But it Wa-" he cut me off and said loudly "Thank you sir you have a nice day." And hung up the phone. I called back but no answer. i E-mailed them and my E-mail was returned saying "Unable to send, sender blocked"...Are you kidding me? My E-mail was blocked too? It must have been blocked, I E-mailed them once before and got no response, but the E-mail wasnt blocked. I couldnt believe any of this. So folks, the reports are true. You will NOT get the item you order, the clothes are 100% Polyester, and NOT wool thats for sure. They do not offer refunds, and you will be cut off by phone and E-mail if you inquire about a refund. I immediately called my credit card company and told them the situation, and opened a fraud dispute. My only regret is that somewhere in the country, someone else is getting taken by them right now. They are ripping off someone else as we speak. Hopefully you have red this before you do business with them. And if you are reading this, I am telling you right now, BUY FROM SOMEONE ELSE, ANYONE ELSE. Getting money stolen from you is one of the worst feelings there are.
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