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Review 7/20/2010
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*****************************************************************************************************************************************************************************************************************************************UPDATE--9/14/2010*****
On 9/14, (to my surprise), I received a voicemail message and multiple emails from Yahir's Electronics wanting to know what they could do to resolve this complaint and to stop further negative grievances and negative online posts in regards to this negative situation. I was completely astonished that they were FINALLY willing to do the right thing and honor their responsibility for providing customers with non-defective electronics or refund their money if a defective item was received..... I asked them to please either provide me a refund for the defective unit or send a replacement of the same unit that was functioning... They responded that they would provide a refund of the full amount paid -- via paypal --- and at 10:06pm - 9/14 - a refund in the amount of $85.00 was in my paypal account as promised..... Now, I must do my part and go through the multiple (approx. 13 - 16) entities that I left negative and bad marks about this company and leave the end resolution that was to be.... A POSITIVE ONE!!! -- I appreciate the fact that the company was willing to understand that this situation was serious and that I was not trying to do anything or get anything other than what I was rightfully owed -- a working non-defective unit or a refund.... Plain and simple ---- THANK YOU LEO and JUAN at YAHIR's Electronics for resolving this problem to both parties satisfaction --- In closing, I know that the interactions btwn the two parties was not a pleasant one in the beginning and throughout the last 2 to 3 months, but what I can say is that the people that you wanna deal with at Yahir's Electronics are Juan and Leo --- because they are true individuals that take their business serious and want to be a total 100% satisfaction customer service company. They resolved my problem and did so very timely once I provided them with a solution that would resolve the problem to my satisfaction.... To those two - I say, Thank you - and best wishes to your company and to your future business with otherS!! -- Respectfully, Trey Shingler
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HORRIBLE--- NOT EVEN ONE STAR!!!! ---- STAY AWAY!!!
BEWARE OF THIS EBAY SELLER ---- DOES NOT RESPOND TO EMAILS AND THEN AFTER THE
45 DAY PERIOD --- responds to tell you there is nothing they can do....... THIS YAHIRS
ELECTRONICS is a fraudlent company that sell non working electronics..... They knowing sell
broken and unusable parts and then refuse to respond to any emails about their not as
described parts until after the 45 day period because they know that is the maximum
amount of days that one has to file a dispute with paypal..... VERY VERY SNEAKY AND
SLY!!! DO NOT DO BUSINESS WITH THIS COMPANY!!! -- WARNING!!!! *SEE MY SERIES OF
EVENTS THAT WERE LOGGED VIA EMAIL ------ THAT PROVES AND SHOWS THAT THIS
COMPANY IS A BAD BUSINESS TO DEAL WITH AND THAT THEY KNOWINGLY SELL
DEFECTIVE NON WORKING ITEMS ON EBAY!!!! ---------> Subject: DEFECTIVE 5188-7147
HP VIDEO GFORCE 7600GS 256MB VIDEO CARD RECEIVED---- HAVE SENT MULTIPLE
EMAILS OVER THE LAST THREE WEEKS...PLEASE RESPOND!! From Buyer - Trey Shingler
6/23/2010 08:59 CDT Hi - I have tried to get in contact with you via email but have not
received any responses from you - so I am going to try one more time before I do a
CHARGEBACK TO YOU VIA MY CREDIT CARD COMPANY....I don't want to do this but I don't
know of any other options since I havent gotten any responses from you in regards to this
defective item....... As I said in my previous email messages for the last three weeks - I
have tried the 5188-7147 HP VIDEO GFORCE 7600GS 256MB VIDEO CARD that you sent to
me on two different computers and it has not worked on either one.... I am certain that this
is DOA.... and would like a replacement of one that is guaranteed to be functioning....
Please let me know what RMA information I need to return this item - I have the original
packing and box that it came in and have your return address as being - 338W Highland
Ave, San Bernardino, CA 92405..... but didn't want to ship it until I had gotten a hold of
you... I am hoping that this last email from me will get through to you before I go to my
credit card company and start the long drawn out process of filing a CHARGEBACK against
this transactions for item significantly not as described received by you... I will hopefully get
a quick response so we can resolve this minor issue of the item not functioning as listed and
described as doing so..... Thanks for your prompt response - I am interested in a
replacement of the same model and part if you have it available in stock... otherwise a
refund for the item will suffice.... Once I have heard back from you - I will ship the item
back and provide you the tracking information for the return shipment asap.... Thanks again
for your prompt response to this matter... - Trey Shingler $85.00 USD 5/1/2010 04:49 CDT
Yahirs Electronics leo@yahirselectronics.com Shipping address Trey Shingler 10075 Royal
Lane Apt No 2163 Dallas, TX 75238 United States USPS tracking #
9101150134711157241541 ********************************************** Okay
I have emails dated - May 5th, May 9th and May 16th...... and no response from you..... I
will be filing a chargeback with my credit card company and will provide them with the
emails sent to you and no response back from you..... You sold me a DOA item and I made
more than three attempts to contact you and you failed to respond..... I hope you realize
that when I file a chargeback with my credit card company - that I don't have to return the
item to you and not only will you be without the money that I paid for this item, but you
also will be without the item too..... So, it is your call - and I see that you have made it as
such that I will go AHEAD and have my credit card company get the funds returned back to
me for this item that you sold to me that was DOA..... NOT good business...... and I am
IC3 Complaint Referral Form Page 3 of 6
https://complaint.ic3.gov/default.aspx 6/30/2010
going to file a complaint with paypal, ebay, and the better business bureau in California, and
San Bernardino -- to let everyone know of your business tactics of selling DOA items, and
your lack of customer service by ignoring emails, and then telling the customer that you are
out of luck when you do respond --- I will make sure that it is known that anyone that buys
from you needs to be prepared to go ahead and either open a dispute or do a chargeback
because this is the type of business that you run..... I don't like to do this type of thing, but
as a customer that purchased from you in good faith that you sell items that are functioning
- and then receive the item and its DOA and then be ignored - and then on top of it -- when
you do respond - you basically tell me to go fly a kite -- I will make sure that it is known ---
- through all the portals I have available to me - that Yahir's Electronics is a bad business
and they lack customer service and they selll items that are DOA and then ignore the
customer when they are trying to get assistance on an item that was not as described..... I
guess you don't mind these bad marks that will be assessed to your business by ebay,
paypal, and the BBB, and the bad publicity....nor do you mind the fact that a chargeback
against a business is always won by the customer and the credit card companies always win
and paypal will not fight CC chargebacks when the customer has provided documentation
and proof that the seller sold a DOA item and failed to respond to inquires for
assistance/replacement/or refund of this item..... That being said - I guess I have no further
need to communicate with you and I will go ahead and call my credit card company now and
have them start the chargeback process -- then will do as I said I would and start filing
complaints against you and your company..... - Trey Shingler. -----Original Message-----
From: Yahir's Electronics, Inc. <leo@yahirselectronics.com> To: troggiii@aol.com Sent:
Wed, Jun 23, 2010 8:58 pm Subject: RE: DEFECTIVE 5188-7147 HP VIDEO GFORCE
7600GS 256MB VIDEO CARD RECEIVED---- HAVE SENT MULTIPLE EMAILS OVER THE LAST
THREE WEEKS...PLEASE RESPOND!! Hello Tray, I am sorry to hear that. I have checked our
records for emails from you but not luck founding any. As stated in our description you had
7 days to report any problems with item. Thanks for your business and we are sorry about
this Leo Barajas Yahirs Computers & Electronics Outlet 338 W highland Ave San
bernardino, CA 92405 www.yahirselectronics.com (Parts) www.yahirselectronics.net
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